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ViOS Academy

"Live as if you were to die tomorrow. Learn as if you were to live forever."

Mahatma Gandhi

Mastery of Negotiation Techniques by a career Diplomat

Mastery of Negotiation Techniques by a career Diplomat

Paulo Fernando Pinheiro Machado

Diplomacy: time and black swans – how the art of handling time in anticipation of unexpected events has proven to be an effective strategy in international negotiations across the ages. The training will explore, from a historical perspective, how an effective management of time has been useful in diplomatic dealings, in particular during times of international upheaval. The audience will be introduced to a new way of negotiating, one that has time and the anticipation of black swan events as the main strategic tools to negotiators.


Attendants will hear about historical examples of diplomats and top negotiators, such as Churchill, Nelson Mandela and Aristotle Onassis who have used time and the imponderable to their best advantage, giving them an edge at the negotiating table by crafting strategies that focus on the long run.


Main Topics:
-    Diplomacy
-    Time handling
-    Black Swan events
-    Business strategy in times of uncertainty
-    Put strategies

*The seminar will be conducted in English

1.5 hrs, Limited number of attendees

12/10/2021

350250€ early bird offer

Persuasion and Influence by a Harvard and FBI trained Hostage Negotiator

Persuasion and Influence by a Harvard and FBI trained Hostage Negotiator

Scott Tillema

Good negotiators are made rather than born. This interactive seminar provides professionals with a framework to conduct negotiations, implementing the power of persuasion when under pressure, using a principle-based approach.  We will explore how people make decisions and how we can use techniques of influence to nudge them in a positive direction and create opportunities for both parties. 

Those in attendance will leave with the knowledge and skills used by crisis and hostage negotiators, and a discussion of how this can be used in the private sector to increase sales, improve customer service, and implement stronger leadership.
 A successful deal is one that is good for your counterpart and better for you.


The main topics would be the four most important principles of hostage and crisis negotiation, which include:


- Understanding

- Timing

- Delivery

- Respect 


*The seminar will be conducted in English

2 hrs, Limited number of attendees

11/11/2021

400340€ early bird offer

Effective Techniques to Deal with Difficult People

Effective Techniques to Deal with Difficult People

Scott Tillema

Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. How many times have you interacted in the past with personalities such as the-know-it-alls, the resistant person, the “no” people or the chronic complainers? This webinar provides attendees with techniques to handle difficult people, including a deeper exploration of the 8 skills of active listening as well as an exploration of various styles of negotiation.  Attendees will gain experience and confidence on how best to handle difficult negotiations, even if they don't have positional authority. A lot of problems can be stopped before they start if careful attention is paid to others and their perspectives. 

One main topic of the class will be exploring the 8 skills of active listening:
-  Minimal encouragers
-  Open-ended questions
-  Reflecting or Mirroring
-  Emotion labelling
-  Paraphrasing
-  I-messages
-  Effective pauses
-  Summaries

The second main topic of this class will be an exploration of the Thomas-Kilman styles of conflict:
-  Competing
-  Accommodating
-  Avoiding
-  Collaborating           
-  Compromising


*The webinar will be conducted in English

2 hrs, limited number of attendees

16/12/2021

290250€ early bird offer